Returns & Exchanges

Last updated: 18 August 2026

At Bellara, we want you to be happy with your purchase. Below you'll find how to cancel an order, return an item, or exchange it.

At a glance

Right of withdrawal

You have a 30-day right of withdrawal from the day you receive your item.

You don't need to give a reason. Simply contact us within the 30 days at support@bellarashop.com and provide your order number.

How you may inspect the item

You may try the item as you would in a physical shop. Trying on a bra to check size and fit doesn't affect your right of withdrawal.

If you've used the item beyond what's necessary to assess its properties and function, we may deduct any reduction in value from the refund. Where this applies, we'll always inform you of the amount and the reason.

Who pays for shipping?

If you exercise your right of withdrawal, you pay the return shipping costs yourself. We'll refund the item's price plus the cost of the cheapest standard delivery option offered at the time of your order.

Exchange for a different size or colour

Wrong size, or fancy a different colour? You can exchange the item within 30 days of delivery.

For an exchange, you only pay €10 in shipping costs to have the new item sent. No other exchange fees apply.

• You pay €10 in shipping costs for the new item.
• No additional charge is made for the replacement item itself.
• Email support@bellarashop.com with your order number and the size or colour you'd like instead.
• We'll then send you the necessary details and instructions for the exchange.

An exchange must be requested within 30 days of delivery.

Faulty, damaged or incorrect items

Received an item that's faulty or damaged, or a different item to the one you ordered? Email support@bellarashop.com with your order number and a few clear photos.

We'll then send you a replacement at no cost — in this case, you don't pay the €10 shipping fee. You also don't need to return the faulty or incorrect item.

If you'd prefer a refund instead, we'll refund the full amount including the relevant shipping costs.

How it works

1. Contact us at support@bellarashop.com with your order number, stating whether you'd like a return, exchange, or a claim about a faulty item.
2. For a size or colour exchange, you only pay €10 in shipping costs to have the new item sent.
3. We'll reply within 1–2 working days with the necessary details and further instructions.
4. If the item needs to be returned, pack it securely. Please use the original packaging where possible, and make sure the item isn't damaged in transit.
5. If a return is required, send the item to the address we provide. Keep your proof of postage as documentation.

Please don't send items back without contacting us first. Otherwise, we can't guarantee the return will be correctly registered against your order.

Refunds

We'll refund the amount within 14 days at the latest after receiving your return, or after you've provided proof that the item has been sent back — whichever happens first.

The amount will be refunded via the same payment method used for the purchase, unless otherwise agreed. No additional fees apply to the refund.

For partial returns from a bundle offer (e.g. a Trio pack), the price of the items you keep will be recalculated based on the applicable price for that quantity.

Cancelling an order

Changed your mind before your order has been dispatched? Email us as soon as possible at support@bellarashop.com. We'll cancel the order and refund the full amount.

If the order has already been dispatched, you can use your right of withdrawal as described above.

Items that can't be returned

For hygiene reasons, certain items may be excluded from the right of return. Where this applies, it will always be clearly stated on the product page before you complete your purchase.

Your rights

This policy doesn't limit your statutory consumer rights. The arrangement whereby you pay €10 in shipping costs for a voluntary exchange of size or colour doesn't affect your statutory rights if the item is faulty, damaged, or incorrectly delivered. In such cases, the €10 fee doesn't apply.

Contact

Lonavo VOF
KvK: 95018190
VAT: NL866973849B01
Email: support@bellarashop.com

Our customer service replies within 1–2 working days.